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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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Uptime over the past 90 days. View historical uptime.
Processing Operational
Processing e-commerce / E-commerce processing Operational
Authentification 3DS / 3DS authentication Operational
Paiement en magasin - CB2A / Instore payment Operational
Paiement en magasin - NEXO / Instore payment Operational
Moyens de paiements alternatifs / Alternative payment methods Operational
Processing e-terminal / E-terminal processing Operational
Reversement / Settlement Operational
Reversement e-commerce EUR / EUR e-commerce settlement Operational
Reversement e-commerce devises / Currencies e-commerce settlement Operational
Reversement paiement en magasin - CB2A / Instore payment settlement Operational
Reversement paiement en magasin - NEXO / Instore payment settlement Operational
Reversement MPA / APM Settlement Operational
Dashboard & Reporting Operational
Dashboard / Cockpit / Extranet / Reporting Operational
Environnement de test / Sandbox Operational
[SB] Processing e-commerce / E-commerce processing Operational
[SB] Authentification 3DS / 3DS authentication Operational
[SB] Dashboard / Cockpit / Extranet / Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

INFORMATION | Jour férié bancaire le 11 novembre / Bank holiday on November 11th Nov 11, 2026 09:00-18:00 CET

FR
Cher client,

Le mercredi 11 novembre 2026 est un jour férié bancaire.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le jeudi 12 novembre 2026.

Cordialement,


EN
Dear customer,

Wednesday 11th of November 2026 is a bank holiday.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Thursday, 12th November 2026.

Best regards,
Posted on Nov 03, 2026 - 09:29 CET

Nov 3, 2026

No incidents reported today.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Retard sur une partie des reversements / Delay on part of the settlements
Postmortem - Read details
Oct 30, 09:53 CET
Resolved - This incident has been resolved.
Oct 26, 16:38 CET
Monitoring - TSR-3919
- Début / Start : 23/10/2026
- Fin / End : 26/10/2026
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Nous vous confirmons le reversement des fonds concernés dans la journée.
Aucune action n'est requise de votre part.

EN
We confirm that the relevant funds will be settled to your account today.
No action is required on your part.
Oct 26, 10:31 CET
Investigating - FR
Cher client,

Suite à un incident technique survenu dans la nuit du 22 au 23 octobre, une partie des reversements prévus ce vendredi 23/10/2026 n'a pas pu être effectuée. Les paiements en magasin effectués sur POS Magellan sont principalement concernés.

Les fonds concernés seront reversés le lundi 26/10/2026. Aucune action n'est requise de votre part.
Nous vous tiendrons informés de l'évolution de la situation.


Dear Customer,

Following a technical incident that occurred overnight from October 22 to 23, part of the settlements scheduled for Friday, October 23, 2026 could not be processed. In-store payments made on POS Magellan are mainly affected.

The affected funds will be settled on Monday, October 26, 2026. No action is required on your side.
We will keep you informed of any further updates.
Oct 23, 10:02 CEST
MAINTENANCE - Intervention exceptionnelle dans la nuit du 25 au 26/10 / Exceptional intervention overnight Oct 25-26
Completed - The scheduled maintenance has been completed.
Oct 26, 03:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 03:30 CET
Scheduled - FR
Cher client,

Nos équipes vont mener une intervention technique exceptionnelle sur notre plateforme dans la nuit du dimanche 25 au lundi 26/10/2026, à 3h30 du matin.

Cette intervention entraînera une interruption de l'ensemble de nos services pendant environ 30 secondes. Les transactions initiées pendant cette courte période seront refusées.

Si vous constatez le moindre problème suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

Our teams will carry out an exceptional technical intervention on our platform overnight from Sunday, October 25 to Monday, October 26, 2026, at 3:30 AM.

This intervention will result in an interruption of all our services for approximately 30 seconds. Transactions initiated during this short window will be declined.

If you experience any issues following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Oct 23, 14:09 CEST

Oct 25, 2026

MAINTENANCE - Maintenance Oney dans la nuit du 24 au 25/10 / Oney maintenance overnight Oct 24-25
Completed - The scheduled maintenance has been completed.
Oct 25, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 CEST
Scheduled - FR
Cher client,

Nous vous informons d’une opération de maintenance de notre partenaire Oney sur leur plateforme, qui entraînera une interruption de service du moyen de paiement Oney dans la nuit du samedi 24 au dimanche 25/10/2026, de minuit (heure d’été) à 2h du matin (heure d’hiver), soit 3 heures en raison du changement d’heure.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n’hésitez pas à contacter notre équipe d’astreinte.

Cordialement

EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, which will result in a service interruption of the Oney payment method overnight from Saturday, October 24 to Sunday, October 25, 2026, from midnight (summer time) to 2:00 AM (winter time), i.e. 3 hours due to the daylight saving time change.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Oct 15, 09:21 CEST

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

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