All Systems Operational

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
Having trouble ? Contact support

Uptime over the past 90 days. View historical uptime.
Processing ? Operational
90 days ago
99.98 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.98 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.98 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.98 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.98 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.99 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
99.08 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
98.16 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
INFORMATION | Jour férié bancaire le 8 mai / Bank holidays on May 8th
Completed - The scheduled maintenance has been completed.
May 8, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 CEST
Scheduled - FR
Cher client,

le jeudi 8 mai 2025 est un jour férié bancaire.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le vendredi 9 mai 2025.

Cordialement


EN
Dear customer,

Thursday 8th of May 2025 is a bank holiday.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Friday, 9th of May 2025.

Regards
Apr 28, 16:08 CEST
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
INFORMATION | Jour férié bancaire le 1er mai 2025 / Bank holiday on May 1st, 2025
Completed - The scheduled maintenance has been completed.
May 1, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 09:00 CEST
Scheduled - FR
Cher client,

Les réseaux interbancaires, qui assurent les échanges de fonds entre les banques, seront fermés le jeudi 1er mai 2025.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le vendredi 2 mai 2025.

Vous pouvez trouver le calendrier des fermetures interbancaires sur l'année 2025 via le lien :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2025/

Cordialement


EN
Dear customer,

The interbank networks, facilitating fund exchanges between banks, will be closed on Thursday, 1st of May 2025.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Friday, 2nd of May 2025.

You can find the schedule of interbank closures for the year 2025 via the following link :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2025/

Regards
Apr 22, 07:57 CEST
[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation
Resolved - TSR-1712
- Début / Start : 29/04/2025 15h30
- Fin / End : 30/04/2025 18h
- Catégorie / Category : Sandbox - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Payplug

FR
Le service est rétabli, la sandbox est de nouveau opérationnelle

EN
The service has been restored, the sandbox is operational.
May 1, 11:29 CEST
Investigating - TSR-1712
- Début / Start : 29/04/2025
- Fin / End : En cours / Ongoing
- Catégorie / Category : Sandbox - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Payplug

FR
Nous avons identifié des difficultés sur les authentifications 3DS sur la plateforme de test
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on 3DS authentication on the test platform.
An investigation is in progress.
Apr 29, 19:50 CEST
Apr 30, 2025

No incidents reported.

Apr 29, 2025
INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation
Resolved - FR
L'authentification au e-terminal est maintenant stabilisée.

EN
E-terminal authentication is now stable.
Apr 29, 15:50 CEST
Identified - TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug

FR
Des perturbations lors de l'authentification au e-terminal restent possibles, mais plus rares.
Des actions restent nécessaires pour stabiliser le service.
Nous vous remercions de votre patience.

EN
Disruptions during e-terminal authentication remain possible but are less frequent.
Further actions are needed to stabilize the service.
We appreciate your patience.
Feb 11, 12:01 CET
Investigating - TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug

FR
L'authentification au e-terminal ne fonctionne que partiellement.
Nos équipes techniques investiguent pour le rétablir au plus vite.

EN
E-terminal authentification is not working correctly.
Our technical teams are investigating to restore it as soon as possible.
Oct 31, 17:26 CET
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