INCIDENT SETTLEMENT P2 | Reversement partiel 1er décembre / 1st of December incomplete settlement
Identified - SRM-5342
- Début / Start : 01/12/2023
- Fin / End : Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

Le reversement des opérations de paiement e-commerce et magasin est partiel aujourd'hui :
- opérations en EURO partiellement reversées (y compris les J+1)
- opérations en devises non reversées
- opérations faites via les moyens de paiements alternatifs non reversées

Les opérations non reversées devraient être reversées lundi

==============ENGLISH VERSION==============

Settlement of EURO e-commerce and instore payment operations is incomplete today :
- EURO operations partially settled (advance included)
- foreign currencies operations unsettled
- Alternative payment methods operations unsettled

Unsettled operations should be settled on Monday
Dec 01, 2023 - 09:55 CET
Uptime over the past 90 days. View historical uptime.
Processing ? Operational
90 days ago
99.87 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.85 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.62 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
100.0 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.9 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.98 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Major Outage
90 days ago
99.26 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Partial Outage
90 days ago
98.86 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Major Outage
90 days ago
99.2 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Partial Outage
90 days ago
99.52 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Partial Outage
90 days ago
99.52 % uptime
Today
Reversement MPA / APM Settlement ? Major Outage
90 days ago
99.2 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
98.45 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
96.9 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2023

Unresolved incident: INCIDENT SETTLEMENT P2 | Reversement partiel 1er décembre / 1st of December incomplete settlement.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
INCIDENT PROCESSING P2 | Incident 3DS / 3D Secure outage
Resolved - L'incident est résolu depuis 17H50 .
Un post mortem sera publié prochainement.

==============ENGLISH VERSION==============
3DS incident was resolved at 5.50PM .
A post mortem will be released soon .
Nov 29, 18:22 CET
Update - SRM-5332
- Début / Start : 29/11/2023 16h48 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : External
- Priorité / Priority : P2

La cause semble provenir d'un ACS et impacte certaines transactions VISA & CB nécessitant une authentification 3DS.
Les transactions impactées terminent en execcode 5005

==============ENGLISH VERSION==============

Incident root cause seems to be linked to an ACS. It impacts some VISA & CB transactions requiring a 3DS authentication
Impacted transactions end up with execcode 5005
Nov 29, 17:32 CET
Investigating - SRM-5332
- Début / Start : 29/11/2023 16h48 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P2

Notre système de monitoring a détecté un taux anormalement élevé d'échecs sur les transactions 3DS
L'incident est en cours d'analyse

==============ENGLISH VERSION==============

Our monitoring system has noticed a high fail rate on 3DS transactions.
An investigation is in progress
Nov 29, 17:07 CET
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

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