All Systems Operational

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
Having trouble ? Contact support

Uptime over the past 90 days. View historical uptime.
Processing ? Operational
90 days ago
99.81 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.94 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.93 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.6 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.59 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
100.0 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
99.08 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
98.16 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

INFORMATION | Jour férié bancaire le 14 juillet / Bank holiday on July 14th Jul 14, 2025 09:00-18:00 CEST

FR
Cher client,

Les réseaux interbancaires, qui assurent les échanges de fonds entre les banques, seront fermés le lundi 14 juillet 2025.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le mardi 15 juillet 2025.

Vous pouvez trouver le calendrier des fermetures interbancaires sur l'année 2025 via le lien :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2025/

Cordialement


EN
Dear customer,

The interbank networks, facilitating fund exchanges between banks, will be closed on Monday, 14th of July 2025.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Tuesday, 15th of July 2025.

You can find the schedule of interbank closures for the year 2025 via the following link :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2025/

Regards
Posted on Jul 04, 2025 - 15:38 CEST
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
MAINTENANCE - le 7 juillet à 4h30 / on July 7th at 4.30am - Aucune interruption de service / No service interruption
Completed - The scheduled maintenance has been completed.
Jul 7, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:30 CEST
Scheduled - FR

Dans le cadre de l'amélioration continue de notre infrastructure, une deuxième opération de maintenance réseau est planifiée le lundi 7 juillet de 4h30 à 5h30 CEST.

Cette maintenance ne devrait pas affecter vos services.
Nos équipes resteront mobilisées durant toute la durée des opérations pour garantir leur bon déroulement.

Nous restons à votre disposition pour toute question.

---------------
EN

As part of our continuous infrastructure improvement plan, a second network maintenance operation is scheduled on Monday, 7th of July, from 4.30am until 5.30am CEST.

This maintenance should not impact your services.
Our teams will closely monitor the operations throughout to ensure smooth execution.

We remain at your disposal for any query.
Jul 2, 10:20 CEST
Jul 6, 2025
MAINTENANCE - Maintenance Oney le 06/07 à minuit / Oney maintenance on July 6 at midnight
Completed - The scheduled maintenance has been completed.
Jul 6, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:00 CEST
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le dimanche 06/07/2025 de minuit à 2h.

Cette intervention comporte une interruption de service du moyen de paiement Oney sur la période.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Sunday, July 6, 2025 at 12:00 AM to Sunday, July 6, 2025 at 2:00 AM.

This intervention will result in a service interruption of the Oney payment method during the indicated period.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Jun 25, 15:10 CEST
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
INCIDENT PROCESSING | Perturbations Fastpass / Fastpass disruption
Resolved - TSR-1972
- Début / Start : 02/07/2025 19h35 CEST
- Fin / End : 02/07/2025 21h55 CEST
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
L'action menée hier avant 22h a permis de restaurer un taux d'acceptation nominal tout en maintenant le service Fastpass pour les marchands concernés.
L'incident est maintenant résolu.

EN
Action taken yesterday before 10pm helped restore nominal acceptance rate while maintaining Fastpass service for affected merchants.
Incident is now resolved.
Jul 3, 15:08 CEST
Update - FR
La désactivation de Fastpass constitue une solution provisoire qui permet de rétablir pleinement l'encaissement.

EN
Deactivating Fastpass is a temporary solution that allows you to restore full payment functionality.
Jul 2, 22:00 CEST
Investigating - FR
Nous avons identifié un taux anormalement élevé d'échecs sur les transactions Fastpass.
Nous désactivons cette options pour les marchands concernés le temps d'identifier et de corriger la source de l'incident.

EN
We have identified an abnormally high rate of failed Fastpass transactions.
We are disabling this option for affected merchants while we identify and correct the source of the problem.
Jul 2, 21:43 CEST
Jul 2, 2025
MAINTENANCE - le 2 juillet à 4h30 / on July 2nd at 4.30am - Aucune interruption de service / No service interruption
Completed - The scheduled maintenance has been completed.
Jul 2, 05:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:30 CEST
Scheduled - FR
Chers clients,

La mise en production réalisée le mercredi 25 juin visant l'amélioration continue de notre infrastructure a causé un dysfonctionnement nous contraignant à effectuer un rollback immédiat afin de garantir la stabilité de nos services.

En conséquence, la première intervention initialement prévue est reportée au mercredi 2 juillet 2025 à 4h30. La seconde intervention sera replanifiée à une date ultérieure qui vous sera communiquée dès qu’elle sera définie. Cette maintenance ne devrait pas affecter vos services.

Nos équipes resteront mobilisées durant toute la durée des opérations pour garantir leur bon déroulement.

EN
Dear clients,

The deployment carried out on Wednesday, June 25, as part of our ongoing efforts to improve our infrastructure, caused a malfunction that required an immediate rollback in order to ensure the stability of our services.

As a result, the first intervention initially scheduled has been postponed to Wednesday, July 2, 2025, at 4:30 AM. The second intervention will be rescheduled to a later date, which will be communicated to you as soon as it is set. This maintenance should not impact your services.

Our teams will remain fully engaged throughout the entire operation to ensure everything runs smoothly.
Jun 26, 16:01 CEST
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

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