All Systems Operational

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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Uptime over the past 90 days. View historical uptime.
Processing Operational
90 days ago
99.9 % uptime
Today
Processing e-commerce / E-commerce processing Operational
90 days ago
99.81 % uptime
Today
Authentification 3DS / 3DS authentication Operational
90 days ago
99.81 % uptime
Today
Paiement en magasin - CB2A / Instore payment Operational
90 days ago
99.94 % uptime
Today
Paiement en magasin - NEXO / Instore payment Operational
90 days ago
99.97 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods Operational
90 days ago
99.97 % uptime
Today
Processing e-terminal / E-terminal processing Operational
Reversement / Settlement Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting Operational
Dashboard / Cockpit / Extranet / Reporting Operational
Environnement de test / Sandbox Operational
90 days ago
100.0 % uptime
Today
[SB] Processing e-commerce / E-commerce processing Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 7, 2026
Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay
Resolved - TSR-3152
- Début / Start : 01/04/2026
- Fin / End : 07/04/2026
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Nous vous confirmons que les fonds restants seront reversés dans la journée.

EN
We confirm that the remaining funds will be settled during the day.
Apr 7, 11:53 CEST
Monitoring - TSR-3152
- Début / Start : 01/04/2026
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
Suite à l’incident en cours, une partie des fonds n’a pas pu être reversée aujourd'hui.
En raison des jours fériés bancaires demain et lundi, les fonds restants seront reversés à partir de mardi.
La réconciliation financière associée sera produite lors du reversement effectif des fonds.

EN
Following the ongoing incident, part of the funds could not be settled today.
Due to the bank holidays tomorrow and on Monday, the remaining funds will be settled from Tuesday onwards.
The associated financial reconciliation will be generated upon the effective settlement of the funds.
Apr 2, 14:32 CEST
Investigating - TSR-3152
- Début / Start : 01/04/2026
- Fin / End : En cours / Ongoing
- Catégorie / Category : Reversement / Settlement
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1


FR
Le reversement des opérations de paiement e-commerce et magasin qui aurait dû être effectué aujourd'hui n'a pas pu être effectué dans les temps.
Seule une partie des fonds sera reversée demain.
Si un reversement est effectué, la réconciliation financière correspondante sera générée. En revanche, en l’absence de reversement, aucune réconciliation financière ne sera produite.


EN
Settlement of somes EURO e-commerce and instore operations which should have been done today could not be performed in due time.
Only part of the funds will be settled tomorrow.
If a settlement is processed, the corresponding financial reconciliation will be generated. However, if no settlement is carried out, no financial reconciliation will be produced.
Apr 1, 17:55 CEST
Apr 6, 2026
INFORMATION | Jours fériés bancaires les 3-6 avril / Bank holidays on April 3-6th
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 08:00 CEST
Scheduled - FR

Cher client,

Les réseaux interbancaires, qui assurent les échanges de fonds entre les banques, seront fermés le vendredi 3 avril et le lundi 6 avril 2026.

Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite. Les versements reprendront le mardi 7 avril 2026.

Vous pouvez trouver le calendrier des fermetures interbancaires sur l'année 2026 via le lien :
https://www.fbf.fr/uploads/2025/09/Calendrier-2026-des-jours-de-fermeture

Cordialement



EN
Dear customer,

The interbank networks, facilitating fund exchanges between banks, will be closed on Friday, 3rd of April 2026 and on Monday, 6th of April 2026.

Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced. Settlements will resume on Tuesday, 7th of April 2026.

You can find the schedule of interbank closures for the year 2026 via the following link :
https://www.fbf.fr/uploads/2025/09/Calendrier-2026-des-jours-de-fermeture

Regards
Mar 27, 09:26 CET
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Apr 2, 2026
Apr 1, 2026
Incident plateforme de paiement / Payment platform incident
Resolved - FR
Nous avons identifié des difficultés sur les paiements en ligne suite à la maintenance prévue ce matin.
Nous avons depuis rollback les changements et sommes en cours d'investigation sur le problème rencontré.

EN
We have identified issues affecting online payments after the planned maintenance.
We have rollbacked the changes and are investigating on the issue.
Apr 1, 09:00 CEST
Maintenance planifiée – Migration technique le 01/04 à 5h30 / Scheduled maintenance – Technical migration on 04.01 at 5:30am
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:30 CEST
Scheduled - FR
Cher client,

Suite à nos communications précédentes vous informant de l’ajout de blocs IP dans la liste des adresses autorisées, une migration technique est prévue mercredi prochain à 5h30.
L’opération ne prendra que quelques minutes et aucun impact sur le trafic n’est attendu durant cette intervention.
Des actions de monitoring seront menées tout au long de la journée afin de détecter et traiter rapidement tout éventuel incident.
Nous vous tiendrons informés en cas d’évolution.


EN
Dear Customer,

Following our previous communications informing you of the addition of IP blocks to the list of authorised addresses, a technical migration is scheduled for next Wednesday at 5:30AM.
The operation will only take a few minutes, and no impact on traffic is expected during this intervention.
Monitoring activities will be carried out throughout the day in order to quickly detect and address any potential incident.
We will keep you informed should there be any updates.
Mar 25, 16:32 CET
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026
MAINTENANCE - Maintenance Oney le 29/03 à minuit / Oney maintenance on 03.29 at midnight
Completed - The scheduled maintenance has been completed.
Mar 29, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le dimanche 29/03/2026 entre minuit et 3h du matin.

Cette intervention comporte une interruption de service du moyen de paiement Oney entre minuit et 3h du matin.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement,


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, on Sunday, March 29, 2026 at 12:00 AM to Sunday, March 29, 2026 at 3:00 AM.

This intervention will result in a service interruption of the Oney payment method between midnight and 3:00 AM.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Mar 19, 09:11 CET
Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

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