Monitoring - FR

Le trafic est revenu à la normale à 12h11. Nous continuons de monitorer et vous informerons des causes de l'incident.

EN

Traffic is back to normal at 12:11 PM. We continue to monitor the situation and will inform you of the causes.

Nov 01, 2025 - 12:16 CET
Investigating - FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Nov 01, 2025 - 11:56 CET

About This Site

Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
Having trouble ? Contact support

Processing ? Operational
90 days ago
99.96 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.9 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.99 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.93 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
100.0 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

INFORMATION | Jour férié bancaire le 11novembre / Bank holidays on November 11th Nov 11, 2025 09:00-18:00 CET

FR
Cher client,

le mardi 11 novembre 2025 est un jour férié bancaire.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le mercredi 12 novembre 2025.

Cordialement


EN
Dear customer,

Tuesday 11th of November 2025 is a bank holiday.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Wednesday, 12th of November 2025.

Regards

Posted on Oct 31, 2025 - 08:25 CET
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

Unresolved incident: INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions.

Oct 31, 2025
Resolved - This incident has been resolved.
Oct 31, 14:02 CET
Monitoring - FR
Nous avons identifié des difficultés sur la plateforme de paiement entre 00h40 et 00h41.
L’incident est désormais résolu et la situation est stabilisée.

EN
We have identified difficulties on the payment platform between 12:40am and 12:41am.
The issue has now been resolved and the situation is stable.

Oct 31, 01:42 CET
Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Completed - The scheduled maintenance has been completed.
Oct 26, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 00:00 CEST
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le dimanche 26/10/2025 entre minuit et 2h.

Cette intervention comporte une interruption de service du moyen de paiement Oney le dimanche entre minuit et 2h.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Sunday, October 26, 2025 at 12:00 AM to Sunday, October 26, 2025 at 2:00 AM.

This intervention will result in a service interruption of the Oney payment method from Sunday 12:00 AM to Sunday 2:00 AM.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,

Oct 17, 08:19 CEST
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.