All Systems Operational

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
Having trouble ? Contact support

Processing ? Operational
90 days ago
99.64 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.5 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.97 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.59 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.53 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.63 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

MAINTENANCE - Maintenance Oney le 04/09 à minuit / Oney maintenance on 09.04 at midnight Sep 4, 2025 00:00-04:00 CEST

FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme entre le jeudi 4/09/2025 à minuit et le jeudi 4/09/2025 à 4h.

Cette intervention comporte une interruption de service du moyen de paiement Oney du jeudi à minuit au jeudi à 4h.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Thursday, September 4, 2025 at 12:00 AM to Thursday, September 4, 2025 at 4:00 AM.

This intervention will result in a service interruption of the Oney payment method from Thursday, September 4, 2025 at 12:00 AM to Thursday, September 4, 2025 at 4:00 AM.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,

Posted on Aug 25, 2025 - 08:47 CEST

MAINTENANCE - Maintenance Oney le 07/09 à minuit / Oney maintenance on 09.07 at midnight Sep 7, 2025 00:00-04:00 CEST

FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme entre le dimanche 7/09/2025 à minuit et le dimanche 7/09/2025 à 4h.

Cette intervention comporte une interruption de service du moyen de paiement Oney le dimanche de minuit à 4h.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Sunday, September 7, 2025 at 12:00 AM to Sunday, September 7, 2025 at 4:00 AM.

This intervention will result in a service interruption of the Oney payment method from Sunday 12:00 AM to Sunday 4:00 AM.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,

Posted on Aug 28, 2025 - 08:57 CEST
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Resolved - This incident has been resolved.
Sep 2, 12:12 CEST
Monitoring - TSR-2214
- Début / Start : 02/09/2025 10h47 CEST
- Fin / End : 11h30
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2


FR
Les url de services dalenys.com ont été indisponibles jusqu’à 11h30.
Le service est revenu en nominal. Nous continuons de monitorer le service.


EN
The dalenys.com service URLs were unavailable until 11:30am.
The service is back to normal. We continue to monitor the service.

Sep 2, 11:34 CEST
Investigating - FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.

Sep 2, 11:25 CEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Completed - The scheduled maintenance has been completed.
Aug 31, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:00 CEST
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme entre le samedi 30/08/2025 à 23h et le dimanche 31/08/2025 à 2h.

Cette intervention comporte une interruption de service du moyen de paiement Oney du samedi à 23h au dimanche à 2h.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Saturday, August 30, 2025 at 11:00 PM to Sunday, August 31, 2025 at 2:00 AM.

This intervention will result in a service interruption of the Oney payment method from Saturday 11:00 PM to Sunday 2:00 AM.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,

Aug 20, 08:27 CEST
Aug 30, 2025
Postmortem - Read details
Sep 2, 09:22 CEST
Resolved - FR
Nous vous informons que la situation est désormais rétablie. L'incident a été résolu à 20h15 (CEST).

EN
We would like to inform you that the situation has been restored. The incident was resolved at 20:15 (CEST).

Aug 30, 20:20 CEST
Identified - FR
Nous avons identifié un incident externe provenant du groupe bancaire CMCIC, entraînant une augmentation des erreurs 4013 depuis 16h55 (CEST).
Nos équipes suivent la situation de près et communiqueront une mise à jour dès que de nouvelles informations seront disponibles.

EN
We have identified an external incident originating from the CMCIC banking group, causing an increase in 4013 errors since 16:55 CEST.
Our teams are closely monitoring the situation and will provide updates as soon as more information becomes available.

Aug 30, 17:59 CEST
Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 CEST
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le mercredi 20/08/2025 entre 3h et 4h.

Cette intervention comporte une interruption de service du moyen de paiement Oney le mercredi 20/08/2025 d'au moins quinze minutes sur la période indiquée.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Wednesday, August 20, 2025 at 3:00 AM to Wednesday, August 20, 2025 at 4:00 AM.

This intervention will result in a service interruption of the Oney payment method lasting at least fifteen minutes during the indicated period.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,

Aug 11, 08:37 CEST