All Systems Operational

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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Uptime over the past 90 days. View historical uptime.
Processing Operational
90 days ago
99.99 % uptime
Today
Processing e-commerce / E-commerce processing Operational
90 days ago
99.97 % uptime
Today
Authentification 3DS / 3DS authentication Operational
90 days ago
99.99 % uptime
Today
Paiement en magasin - CB2A / Instore payment Operational
90 days ago
99.98 % uptime
Today
Paiement en magasin - NEXO / Instore payment Operational
90 days ago
99.99 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods Operational
90 days ago
100.0 % uptime
Today
Processing e-terminal / E-terminal processing Operational
Reversement / Settlement Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting Operational
Dashboard / Cockpit / Extranet / Reporting Operational
Environnement de test / Sandbox Operational
90 days ago
100.0 % uptime
Today
[SB] Processing e-commerce / E-commerce processing Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
INCIDENT COCKPIT | Affichage transaction indisponible / Transactions display unavailable
Postmortem - Read details
Dec 16, 14:59 CET
Resolved - TSR-2673
- Début / Start : 10/12/2025 9h00 CET
- Fin / End : 11/12/2025 11h11 CET
- Catégorie / Category : Production Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Les reversements non effectués hier ont été reversés aujourd'hui.

EN
The reimbursements that were not processed yesterday have been carried out today.
Dec 12, 09:42 CET
Monitoring - TSR-2673
- Début / Start : 10/12/2025 9h00 CET
- Fin / End : 11/12/2025 11h11 CET
- Catégorie / Category : Production Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR

L'affichage des transactions est revenu à la normale.
Pour rappel, les reversements initialement prévus aujourd’hui seront effectués demain.
Nous continuons de monitorer le service.

EN
The display of transactions has returned to normal.
As a reminder, the reimbursements originally scheduled for today will be carried out tomorrow.
We continue to monitor the service.
Dec 11, 11:53 CET
Update - TSR-2673
- Début / Start : 10/12/2025 9h00 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR

Le retard des transactions est dû à problème de synchronisation entre deux bases. Un correctif a été mis en place par nos équipes techniques ce qui a permis un rétablissement hier soir à 22h. Des ralentissements sont observés depuis ce matin. Nos équipes techniques continuent d’investiguer.
Afin d’éviter tout surincident, les fichiers de virements n’ont pas été lancés hier. Par conséquent, les reversements initialement prévus aujourd’hui seront effectués demain.
Nous travaillons à rétablir le service dès que possible.


EN

The delay in transactions is due to a synchronisation issue between two databases. A fix was implemented by our technical teams, which allowed service to be restored yesterday at 10:00pm. Slowdowns have been observed since this morning, and our technical teams continue to investigate.
To avoid any further incident, the transfer files were not executed yesterday. As a result, the reimbursements originally scheduled for today will be carried out tomorrow.
We are working to restore the service as soon as possible.
Dec 11, 09:41 CET
Update - We are continuing to work on a fix for this issue.
Dec 10, 14:00 CET
Identified - FR
Nous avons identifié un problème d'affichage des transactions sur notre Cockpit.
Aucun impact transactionnel n'est identifié, sauf si votre workflow utilise le getTransaction.
L'incident est en cours d'analyse.

EN
We have identified a transaction display issue on our Cockpit.
No impact on the processing, except if your workflow uses the getTransaction export.
An investigation is in progress.
Dec 10, 09:29 CET
Dec 11, 2025
Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Postmortem - Read details
Dec 9, 10:21 CET
Resolved - This incident has been resolved.
Dec 5, 15:43 CET
Update - We are continuing to monitor for any further issues.
Dec 5, 10:32 CET
Monitoring - TSR-2651
- Début / Start : 04/12/2025 09h48 CET
- Fin / End : 04/12/2025 10h13 CET
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
Le processing est en train de revenir depuis 10h13.
Nous continuons de monitorer le service.


EN
Processing has been recovering since 10:13am.
We continue to monitor the service.
Dec 5, 10:16 CET
Investigating - FR
Nous avons identifié des difficultés sur le processing de paiements qui semble lié à un incident chez Cloudflare.
L'incident est en cours d'analyse.

EN
We have identified difficulties with payment processing which appear to be related to an incident at Cloudflare.
An investigation is in progress.
Dec 5, 10:05 CET
Dec 4, 2025
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Postmortem - Read details
Dec 8, 09:59 CET
Resolved - This incident has been resolved.
Dec 4, 16:08 CET
Update - TSR-2641
- Début / Start : 04/12/2025 12h08 CET
- Fin / End : 04/12/2025 12h13 CET
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
L’origine exacte est liée à un prestataire externe et reste en cours d’analyse.
Nous continuons de monitorer le service.

EN
The exact origin, linked to an external provider, is still under analysis.
We continue to monitor the service.
Dec 4, 14:28 CET
Monitoring - FR
Nous avons rencontré des difficultés sur la plateforme de paiement entre 12h08 et 12h13.
L'incident est terminé, nous continuons de monitorer.

EN
We have identified ongoing difficulties on the payment platform between 12.08 and 12.13 CET.
The incident is over, monitoring is still is in progress.
Dec 4, 12:34 CET
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