INCIDENT PROCESSING | Perturbations plateforme de paiement réseau Mastercard / Payment platform disruptions Mastercard scheme
Identified - FR
Nous avons identifié une hausse de transactions en échec avec le code d'erreur 4020 sur le réseau Mastercard.
Cette hausse concerne notamment les transactions sans authentification forte.
Des discussions sont en cours avec Mastercard et les banques émettrices.


EN
We have identified an increase in failed transactions with error code 4020 on the Mastercard network.
This increase specifically affects transactions without strong customer authentication.
Discussions are ongoing with Mastercard and issuing banks.
Nov 19, 2024 - 14:21 CET
INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation
Investigating - TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug

FR
L'authentification au e-terminal ne fonctionne que partiellement.
Nos équipes techniques investiguent pour le rétablir au plus vite.

EN
E-terminal authentification is not working correctly.
Our technical teams are investigating to restore it as soon as possible.
Oct 31, 2024 - 17:26 CET
Uptime over the past 90 days. View historical uptime.
Processing ? Degraded Performance
90 days ago
99.9 % uptime
Today
Processing e-commerce / E-commerce processing ? Degraded Performance
90 days ago
99.93 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.83 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.81 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.97 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.98 % uptime
Today
Processing e-terminal / E-terminal processing ? Degraded Performance
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
99.99 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.98 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
INCIDENT COCKPIT | Reports non disponible sur Cockpit / Unavailable reports on Cockpit
Resolved - This incident has been resolved.
Nov 20, 09:41 CET
Monitoring - TSR-830
- Début / Start : 18/11/2024
- Fin / End : 19/11/2024
- Catégorie / Category : Production - Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Le service report creator est de nouveau disponible.
Un rattrapage va être mené pour les rapports non déposés sur sftp hier pour les marchands qui en avaient fait la demande.


EN
The report creator service is available again.
A catch-up process will be carried out for the reports that were not uploaded to SFTP yesterday for merchants who had requested them.
Nov 19, 13:25 CET
Investigating - TSR-830
- Début / Start : 18/11/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

FR
Le service report creator est indisponible.
Les rapports produits automatiquement via report creator n'ont pas été générés hier.
L'incident est en cours d'analyse.


EN
The report creator service is unavailable.
Reports automatically created through report creator were not produced yesterday.
The incident is currently under investigation.
Nov 19, 12:49 CET
Nov 19, 2024

Unresolved incident: INCIDENT PROCESSING | Perturbations plateforme de paiement réseau Mastercard / Payment platform disruptions Mastercard scheme.

Nov 18, 2024
MAINTENANCE - Maintenance Oney le 19/11 à 5h / Oney maintenance on 11.19 at 5am
Completed - FR
Cher client,

La maintenance prévue par notre partenaire Oney a été annulée.

Cordialement,

EN
Dear Customer,

The maintenance operation planned by our partner Oney was cancelled.

Best regards,
Nov 18, 14:20 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le mardi 19 novembre 2024 de 5h à 7h.

Cette intervention comporte une interruption de service du moyen de paiement Oney de 20 minutes au sein de cette maintenance.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement,


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, on Tuesday, November 19th, 2024 from 5:00am to 7:00am..

This intervention will result in a 20 minutes service interruption of the Oney payment method during the following time slot: Tuesday, November 19th, 2024 from 5:00am to 7:00am.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Nov 8, 15:06 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
INCIDENT COCKPIT| Affichage transaction indisponible / Transactions display unavailable
Resolved - TSR-824
- Début / Start : 15/11/2024 14h30 CET
- Fin / End : 15/11/2024 16h40 CET
- Catégorie / Category : Production - Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

FR
L'incident est maintenant résolu et le service est rétabli.

EN
Incident is now resolved and service restored.
Nov 15, 16:45 CET
Identified - FR
Nous avons identifié un problème d'affichage des transactions sur notre Cockpit.
Aucun impact transactionnel n'est identifié.
L'incident est en cours d'analyse.

EN
We have identified a transaction display issue on our Cockpit.
No impact on the processing.
An investigation is in progress.
Nov 15, 15:25 CET
Nov 14, 2024

No incidents reported.

Nov 13, 2024
MAINTENANCE - Maintenance Oney le 14/11 à minuit / Oney maintenance on 11.14 at midnight
Completed - FR
Cher client,

La maintenance prévue par notre partenaire Oney a été annulée.

Cordialement,

EN
Dear Customer,

The maintenance operation planned by our partner Oney was cancelled.

Best regards,
Nov 13, 09:17 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le jeudi 14/11/2024 de minuit à 3h.

Cette intervention comporte une interruption de service du moyen de paiement Oney de 20 minutes au sein de cette maintenance.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform on Thursday, November 14, 2024 from midnight to 3am.

This intervention will result in a 20 minutes service interruption of the Oney payment method during the following time slot: Thursday, November 14, 2024 from midnight to 3am..

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Nov 4, 15:08 CET
MAINTENANCE - Maintenance Oney le 12/11 à 23h / Oney maintenance on 11.12 at 11pm
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le mardi 12 novembre 2024 de 23h à minuit le 13 novembre 2024.

Cette intervention comporte une interruption de service du moyen de paiement Oney le mardi 12 novembre 2024 de 23h à minuit le 13 novembre 2024.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from November 12th, 2024 11:00pm to November 13, 2024,12:00am..

This intervention will result in a service interruption of the Oney payment method from November 12th, 2024 11:00pm to November 13, 2024,12:00am..

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Nov 7, 09:21 CET
Nov 12, 2024
INFORMATION | Jour férié bancaire le 11 novembre / Bank holiday on November 11th
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 07:00 CET
Scheduled - FR
Cher client,

le lundi 11 novembre est un jour férié bancaire.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le mardi 12 novembre 2024.

Cordialement


EN
Dear customer,

Monday 11th November 2024 is a bank holiday.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Tuesday, 11th of November 2024.

Regards
Nov 6, 15:36 CET
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
MAINTENANCE - Maintenance Oney le 07/11 à 17h / Oney maintenance on 11.7 at 5pm
Completed - Nous avons eu la confirmation par Oney que le service a été rétabli.

We received a confirmation from Oney that the service has been restored.
Nov 7, 18:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:30 CET
Scheduled - FR
Cher client,

Nous vous informons qu'une opération de maintenance de notre partenaire Oney sur leur plateforme est en cours jusqu'à 18h30 et comporte une interruption de service du moyen de paiement.

Cordialement,


EN
Dear Customer,

We would like to inform you of an ongoing maintenance operation performed by our partner Oney on their platform, until 6:30pm, which will resulat in a service interruption.


Best regards,
Nov 7, 17:28 CET
MAINTENANCE - Maintenance Oney le 07/11 à 5h / Oney maintenance on 11.7 at 5am
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 11:25 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le jeudi 7 novembre 2024 de 5h à 7h.

Cette intervention comporte une interruption de service du moyen de paiement Oney de 20 minutes au sein de cette maintenance.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, on Thursday, November 7, 2024 from 5am to 7am.

This intervention will result in a 20 minutes service interruption of the Oney payment method during the following time slot: Thursday, November 7, 2024 from 5am to 7am.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Oct 30, 15:24 CET
Nov 6, 2024

No incidents reported.

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