INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation
Identified - TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug

FR
Des perturbations lors de l'authentification au e-terminal restent possibles, mais plus rares.
Des actions restent nécessaires pour stabiliser le service.
Nous vous remercions de votre patience.

EN
Disruptions during e-terminal authentication remain possible but are less frequent.
Further actions are needed to stabilize the service.
We appreciate your patience.
Feb 11, 2025 - 12:01 CET
Investigating - TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug

FR
L'authentification au e-terminal ne fonctionne que partiellement.
Nos équipes techniques investiguent pour le rétablir au plus vite.

EN
E-terminal authentification is not working correctly.
Our technical teams are investigating to restore it as soon as possible.
Oct 31, 2024 - 17:26 CET

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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Uptime over the past 90 days. View historical uptime.
Processing ? Operational
90 days ago
99.98 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.98 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.99 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
99.98 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.97 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.99 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
100.0 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Resolved - TSR-1551
- Début / Start : 01/04/2025 09h55 CEST
- Fin / End : 01/04/2025 14h50 CEST
- Catégorie / Category : Production
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
Un correctif a été appliqué en début d'après midi avant un retour à la normale progressif peu avant 15h
Le service est maintenant rétabli

EN
A fix was applied in the early afternoon, with a gradual return to normal shortly before 3 PM.
The service is now restored.
Apr 1, 17:04 CEST
Investigating - TSR-1551
- Début / Start : 01/04/2025 09h55 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
Nous avons identifié des difficultés sur la plateforme de paiement. Une authentification forte est demandée à tort pour les paiements provenant de certaines banques de la Caisse d'Epargne.
Nous vous tiendrons au courant lorsque le service sera rétabli.

EN
We have identified ongoing difficulties on the payment platform. Strong authentication is wrongly requested for payments from certain Caisse d'Epargne banks.
We will get back to you once the service is restored.
Apr 1, 12:16 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025
MAINTENANCE - Maintenance Oney le 30/03 à minuit / Oney maintenance on 03.30 at midnight
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 CET
Scheduled - FR
Cher client,

Nous vous informons d'une opération de maintenance de notre partenaire Oney sur leur plateforme le dimanche 30/03/2025 de minuit à 3h.

Cette intervention entraînera une interruption totale du moyen de paiement Oney sur la période.

Si vous constatez le moindre problème sur le moyen de paiement Oney suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

We would like to inform you about a maintenance operation performed by our partner Oney on their platform, from Sunday, March 30, 2025 at 00:00 AM to Sunday, March 30, 2025 at 3:00 AM.

This intervention will result in a complete service interruption of the Oney payment method during the indicated period.

If you experience any issues with the Oney payment method following this intervention, please do not hesitate to contact our on-call team.

Best regards,
Mar 21, 10:05 CET
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Postmortem - Read details
Mar 31, 09:42 CEST
Resolved - This incident has been resolved.
Mar 27, 17:59 CET
Update - TSR-1532
- Début / Start : 27/03/2025 16h11 CET
- Fin / End : 27/03/2025 16h23 CET
- Catégorie / Category : Production
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
L'incident est maintenant résolu et le service est rétabli.

EN
Incident is now resolved and service restored.
Mar 27, 17:57 CET
Update - TSR-1532
- Début / Start : 27/03/2025 16h11 CET
- Fin / End : 27/03/2025 16h23 CET
- Catégorie / Category : Production
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P1

FR
La situation est revenue à la normale.
Nous continuons de monitorer le service.

EN
The situation has now returned to normal.
We are continuing to monitor the service.
Mar 27, 16:38 CET
Monitoring - FR
Un fix est en cours. La situation est en train de revenir à la normale.
Nous continuer de monitorer le service.

EN
A fix has been implemented and we are monitoring the results.
Mar 27, 16:28 CET
Investigating - FR
Nous avons identifié des difficultés sur la plateforme de paiement.
L'incident est en cours d'analyse.

EN
We have identified ongoing difficulties on the payment platform.
An investigation is in progress.
Mar 27, 16:21 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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