All Systems Operational
Uptime over the past 90 days. View historical uptime.
Processing ? Operational
90 days ago
99.98 % uptime
Today
Processing e-commerce / E-commerce processing ? Operational
90 days ago
100.0 % uptime
Today
Authentification 3DS / 3DS authentication ? Operational
90 days ago
99.99 % uptime
Today
Paiement en magasin - CB2A / Instore payment ? Operational
90 days ago
100.0 % uptime
Today
Paiement en magasin - NEXO / Instore payment ? Operational
90 days ago
99.97 % uptime
Today
Moyens de paiements alternatifs / Alternative payment methods ? Operational
90 days ago
99.96 % uptime
Today
Processing e-terminal / E-terminal processing ? Operational
Reversement / Settlement ? Operational
90 days ago
99.54 % uptime
Today
Reversement e-commerce EUR / EUR e-commerce settlement ? Operational
90 days ago
99.12 % uptime
Today
Reversement e-commerce devises / Currencies e-commerce settlement ? Operational
90 days ago
98.6 % uptime
Today
Reversement paiement en magasin - CB2A / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement paiement en magasin - NEXO / Instore payment settlement ? Operational
90 days ago
100.0 % uptime
Today
Reversement MPA / APM Settlement ? Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reporting ? Operational
Dashboard / Cockpit / Extranet / Reporting ? Operational
Environnement de test / Sandbox ? Operational
90 days ago
99.98 % uptime
Today
[SB] Processing e-commerce / E-commerce processing ? Operational
90 days ago
99.96 % uptime
Today
[SB] Authentification 3DS / 3DS authentication ? Operational
90 days ago
100.0 % uptime
Today
[SB] Dashboard / Cockpit / Extranet / Reporting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 15, 2024

No incidents reported today.

May 14, 2024
INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption
Resolved - SRM-6005
- Début / Start : 14/05/2024 8h24 CEST
- Fin / End : 14/05/2024 9h30 CEST
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
L'incident est résolu et le service est totalement rétabli.

EN
Incident is resolved and service fully restored.
May 14, 11:09 CEST
Monitoring - SRM-6005
- Début / Start : 14/05/2024 8h24 CEST
- Fin / End : 14/05/2024 9h30 CEST
- Catégorie / Category : Production - Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P2

FR
Le taux d'échec sur les authentifications 3DS revient à la normale depuis 9h30.
L'incident semble résolu.
Nous continuons à surveiller la reprise du service

EN
Fail rate on 3DS authentications decreased and is back to standard rate since 9.30pm
Incident seems resolved.
Service recovery is still under monitoring
May 14, 09:44 CEST
Identified - FR
Nous avons identifié un taux anormalement élevé d'échecs sur les Authentifications 3DS.
La cause est externe
L'incident est en cours d'analyse.

EN
We have identified a high fail rate on 3DS authentications.
Root cause is external
An investigation is in progress.
May 14, 09:34 CEST
May 13, 2024
INCIDENT DASHBOARD | Retard affichage transactions / Transactions display delay
Resolved - SRM-6002
- Début / Start : 13/05/2024 17h52 CEST
- Fin / End : 13/05/2024 20h55 CEST
- Catégorie / Category : Production - Dashboard
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

FR
Le retard d’affichage des transactions est résorbé depuis 20h55.
L’incident est clos et le service restauré.

EN
Transactions display delay has been decreased since 8.55pm.
Incident is over and service is resumed.
May 13, 23:36 CEST
Investigating - SRM-6002
- Début / Start : 13/05/2024 17h52 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Dashboard
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3

FR
Nous avons identifié un problème sur notre Dashboard
L'affichage des transactions est retardé depuis 17h52
Aucun impact transactionnel n'est identifié
L'incident est en cours d'analyse

EN
We have identified an issue on our Dashboard
Transactions display is delayed since 5.52pm
No impact on the processing
An investigation is in progress
May 13, 18:23 CEST
INFORMATION PROCESSING | Perturbations plateforme de paiement samedi 4 mai / Saturday 4th of May payment platform disruptions
Resolved - SRM-5981
- Début / Start : 04/05/2024 12h45 CEST
- Fin / End : 04/05/2024 17h30 CEST
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug

FR
Les notifications non envoyées durant l'incident ont été envoyées pour ceux qui nous en ont fait la demande.
Notre support reste disponible via notre formulaire de contact https://help.dalenys.com/hc/fr/requests/new si vous souhaitez que nous relancions les notifications.

EN
Notifications not sent during the incident were sent for those who asked for it.
Our support team stays available through our contact form at https://help.dalenys.com/hc/en-gb/requests/new if you wish for us to resend the affected notifications.
May 13, 18:29 CEST
Monitoring - FR
Nous sommes au regret de vous informer que nos services ont été perturbé samedi 4 mai de 12h45 à 17h30 CEST. Cet incident a entrainé des erreurs sur certaines transactions et notifications de paiement.
Résolution :
Nos équipes ont résolu l'incident en augmentant les capacités de traitement de nos serveurs. La root cause est en cours d'investigation.
Impact :
Les notifications de paiement concernées n'ayant pas pu être rejouées le samedi juste après l'incident, et les 8 et 9 mai étant des jours fériés, nous avons pris la décision de reporter le renvoi de ces notifications afin d'éviter un potentiel surincident.
Actions requises :
Veuillez contacter notre support via notre formulaire de contact https://help.dalenys.com/hc/fr/requests/new si vous souhaitez que nous relancions les notifications lundi 13 mai.
Vous avez également la possibilité de relancer une notification sur le détail de la transaction correspondante dans votre espace cockpit

Nous vous prions d'accepter nos excuses pour les inconvénients que cet incident a pu causé et vous assurons de notre engagement pour assurer la stabilité et la fiabilité de notre service
Merci de votre compréhension et de votre soutien

EN
We regret to inform you that on Saturday, 4th of May from 12:45 PM to 5:30 PM CEST, our services experienced a partial disruption. This incident resulted in errors affecting some transactions and payment notifications.
Resolution:
Our team addressed the issue by increasing server processing capabilities. However, the root cause is still under investigation.
Impact:
Due to the incident, affected payment notifications could not be sent immediately after its resolution. Considering the upcoming French bank holidays on May 8th and 9th, we have made the decision to postpone sending these notifications this week to avoid potential disruptions.
Action Required:
Please reach out to our support team via our contact form at https://help.dalenys.com/hc/en-gb/requests/new if you wish for us to resend the affected notifications on Monday, May 13th.
Additionally, you can refresh a notification on your cockpit space by referring to the transaction detail.

We sincerely apologize for any inconvenience this incident may have caused and assure you that we are committed to ensuring the stability and reliability of our services.
Thank you for your understanding and continued support.
May 7, 18:37 CEST
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
INFORMATION | Jours fériés bancaires les 8-9 mai / Bank holidays on May 8th and 9th
Completed - The scheduled maintenance has been completed.
May 9, 20:00 CEST
Scheduled - Cher client,

les mercredi 8 et jeudi 9 mai sont des jours fériés bancaires.
Il n'y aura, par conséquent, pas de versement ces deux jours. La réconciliation financière sera, elle, bien produite chacun des deux jours.
Les versements reprendront le vendredi 10 mai 2024.

Cordialement

---------------

Dear customer,

Wednesday 8th and Thursday 9th of May 2024 are bank holidays.
Consequently, there will be no settlement performed on these two days. Financial reconciliation will still be produced on both these days.
Settlements will resume on Friday, 10th of May 2024.

Regards
May 2, 09:19 CEST
May 8, 2024

No incidents reported.

May 7, 2024
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
INFORMATION | Jour férié bancaire le 1er mai / Bank holiday on May 1st
Completed - The scheduled maintenance has been completed.
May 1, 18:00 CEST
Scheduled - Cher client,

Les réseaux interbancaires, qui assurent les échanges de fonds entre les banques, seront fermés le mercredi 1er mai 2024.
Il n'y aura, par conséquent, pas de versement ce jour. La réconciliation financière sera, elle, bien produite.
Les versements reprendront le jeudi 2 mai 2024.

Vous pouvez trouver le calendrier des fermetures interbancaires sur l'année 2024 via le lien :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2024/

Cordialement

---------------

Dear customer,

The interbank networks, facilitating fund exchanges between banks, will be closed on Wednesday, 1st of May 2024.
Consequently, there will be no settlement performed on this day. Financial reconciliation will still be produced.
Settlements will resume on Thursday, 2nd of May 2024.

You can find the schedule of interbank closures for the year 2024 via the following link :
https://www.fbf.fr/fr/calendrier-de-place-en-france-pour-lannee-2024/

Regards
Apr 22, 10:14 CEST
← Incident History Powered by Atlassian Statuspage